Reference

What You Agree To When You Use kaj9

These legal terms set out the rules that apply to your account, your transactions through bKash, Nagad, or Rocket, and your use of the platform.

Account RulesEligibility by RegionPayment TermsDispute ProcessPolicy Updates
kaj9 What You Agree To When You Use kaj9
LEGAL CONTACT PATHS

Reach Us About a Legal or Account Matter

Live Chat Open the chat widget from any page on kaj9. For legal queries, select 'Account and Terms' from the topic menu so the right team picks it up.
Email Support Send your query to our support address with your registered wallet number — bKash, Nagad, or Rocket — so we can locate your account without delay.
Account Help Centre Log in on mobile or desktop, go to Account Settings, and raise a formal dispute or terms query directly from your account dashboard.
HOW WE HANDLE YOUR DATA

Account Security and Data Practices at kaj9

Data We Hold

We store the information you provide at registration — name, contact details, and your verified wallet number. We do not sell this data to third parties or use it for unrelated marketing.

Cookie Use

Cookies keep your session active across mobile and desktop so you do not lose your place in the lobby. You can manage cookie preferences from the settings menu on any device.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will freeze the account.

Requesting Changes

To update your registered wallet — switching from bKash to Nagad, for example — submit a request through Account Settings with identity confirmation. Changes take effect after verification.

Common Questions About kaj9 Legal Terms

These are the questions we hear most often about account rules, eligibility, and your rights as a kaj9 account holder. If your question is not here, reach us through live chat or the Account Help Centre.

Eligibility depends on the laws in your location. You are responsible for confirming that online gaming is permitted where you are. We restrict access in regions where we cannot lawfully operate.

Funds are returned to your verified wallet — bKash, Nagad, or Rocket — after identity confirmation. We do not hold balances beyond the time needed to complete that verification step.

Yes. Submit a data request through Account Settings or via email with your registered wallet number. We will respond with the information we hold on your account within a reasonable timeframe.

Log in, go to Account Settings, and raise a formal dispute. Include the transaction date and the wallet used — bKash, Nagad, or Rocket. Our team reviews disputes in the order they are received.

We update terms when our operations or legal obligations require it. The version on this page is always current. Continued use of your account after an update means you accept the revised terms.

Request account closure through live chat or Account Settings. Any remaining balance is returned to your verified wallet first. We retain transaction records as required by applicable law, then delete personal data.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.