Reference

Terms That Govern Your kaj9 Account

These terms set out what you agree to when you open and use a kaj9 account. Access to our platform depends on your local law and eligible regions — read these conditions before you start.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessSubject to eligible regions
kaj9 Terms That Govern Your kaj9 Account
TERMS CONTACT PATHS

Reach Us About These Terms

If something in these terms is unclear or you need to raise a dispute about your account, our support team handles terms-related queries directly. Contact us through any of the channels below and reference your registered mobile number so we can pull up your account quickly.

Team online

Live Chat

Available directly in the kaj9 lobby. Start a chat, give your registered number, and a support agent will pick up your terms query.

Email Support

Send your question to our support address listed in your account dashboard. Include your account ID and the clause you are asking about.

Help Centre

Our help section covers common terms questions — account suspension, wallet verification, and eligibility — with step-by-step answers.

HOW WE HANDLE YOUR ACCOUNT

Account Security and Your Rights

We take the security of your account and your personal data seriously. Here is how we manage the key areas these terms touch on.

Data Retention

We keep your account data for as long as your account is active and for the period required by applicable law after closure. You can request a summary of what we hold.

Wallet Verification

Withdrawals to bKash, Nagad, or Rocket are matched against the wallet number on your account. Mismatches trigger a short verification step before funds move.

Account Security

Your account is protected by a one-time password sent to your registered mobile number at each login. Never share that OTP with anyone, including support staff.

Requesting Changes

To update your registered wallet number or contact details, submit a request through live chat with your account ID. Changes take effect after identity confirmation.

Common Questions About These Terms

Real questions from people reading these terms for the first time — answered plainly.

These terms apply to anyone who opens a kaj9 account. Access depends on your local law and whether your region is eligible — check that before registering.

No. Deposits must come from a wallet registered in your own name. Using another person's bKash, Nagad, or Rocket account breaches these terms and may result in account suspension.

We notify you via your registered contact details. If you continue using your account after the notice period, that counts as acceptance of the updated terms.

Contact support through live chat or email with your account ID and a closure request. We will process it and confirm once any pending withdrawals to your wallet are settled.

If any clause cannot be enforced under local law, only that clause is affected. The rest of the terms remain fully in force for your account.

We retain data for the period required by applicable law after your account closes. You can request details of what we hold by contacting support with your account ID.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.